Support Coverage

• • 24/7 Support: Available for critical issues that impact system functionality or business operations.
  • Business Hours Support: For general inquiries or non-urgent matters, please contact us during our business hours:
    📅 Monday to Friday
    ⏰ 8:00 AM – 6:00 PM (GMT+10)

Expected Response Time

We strive to provide timely support based on the urgency of the issue:

• • Critical Issues: Response within 4 hour (24/7).

  • General Inquiries: Response within 24 business hours.

Contact Methods

You can reach us through the following channels:

• • Email Support: support@iottag.com
  • Phone Support: +61 3 7046 7257
  • Contact Page: Contact Center

Reporting an Issue

To help us resolve your issue as quickly as possible, please provide the following details when reporting a problem:

• • Description of the issue – A clear explanation of the problem you’re experiencing.
  • Steps to reproduce – A list of actions taken before encountering the issue.
  • Error messages – Any error codes or messages displayed.
  • Screenshots (if applicable) – Visual references can help us diagnose the issue faster.

We greatly value your feedback and are fully committed to providing exceptional support. Your insights help us improve our services and ensure that we meet your needs effectively. Our dedicated support team is always here to assist you, offering timely and reliable solutions to any issues or inquiries you may have. Please do not hesitate to reach out, as we strive to deliver the highest level of customer satisfaction.

Escalation Process

If you are not satisfied with the initial resolution, please request an escalation by:
1️⃣ Replying to the support email.
2️⃣ Calling our support hotline