IOTTAG & ServiceNow

Real Time Asset Monitoring & Operational Insights

The system empowers ServiceNow users to easily track asset directly within the Atlas platform, enabling more efficient and intelligent asset management. With real-time tracking capabilities, users gain full visibility into the location and status of their assets at any moment, enhancing monitoring and control over equipment. This functionality not only simplifies management processes but also improves decision-making by ensuring assets are optimally utilized and maintained, helping to reduce risks and avoid unexpected losses. We offer economical autonomous tracking tags for any types of assets which can be seamlessly linked to ServiceNow assets for convenient tracking and data driven management.

Key Features

1. Real-Time Tracking

What It Does

    • Monitor the location of assets.

    • Provide up-to-the-minute data on asset whereabouts and safety.

How It Helps

    • Enhanced Asset Security: Quickly identify any unauthorised movement.

    • Operational Awareness: Ensure teams know asset locations at all times.

    • Incident Response: Respond swiftly to emergencies with accurate location data.

2. Regular Auditing & Exclusions Reporting

What It Does

    • Automatically audit all assets to determine what you have and what is missing at the end of each day.

How It Helps

    • Proactive Asset Management: Maintain accurate asset records.

    • Loss Prevention: Identify missing or misplaced assets quickly.

    • Operational Efficiency: Reduce manual inventory checks.

3. Utilisation Monitoring

What It Does

    • Track key performance metrics including utilisation, idle time, runtime, and fuel consumption.

    • Generate detailed reports to assess asset efficiency.

How It Helps

    • Optimize Utilisation: Identify underused or overused assets.
    • Reduce Operational Costs: Minimize fuel consumption and idle time.
    • Proactive Maintenance: Schedule maintenance based on actual runtime data.
    • Data-Driven Decisions: Use performance insights to streamline operations.

4. Predictive Maintenance

What It Does

    • Receive proactive maintenance alerts based on usage patterns and performance metrics.

How It Helps

    • Minimized Downtime: Address potential issues before they lead to equipment failure.

    • Cost Savings: Reduce unplanned repairs and operational disruptions.

    • Extended Asset Lifespan: Perform maintenance based on actual usage data.

5. Asset Auditing

What It Does

    • Provide a comprehensive solution for audit trails for accountability, including asset historical tracking.

How It Helps

    • Improved Accountability: Maintain a detailed log of asset movements.

    • Compliance Support: Ensure accurate reporting for regulatory purposes.

6. Asset Usage Optimization

What It Does

    • Analyzes asset usage patterns to determine utilisation rates.

    • Identifies underutilized or overused assets to optimize allocation.

    • Provides reports and insights to support data-driven decisions.

How It Helps

    • Cost Savings: Reduces unnecessary asset purchases by maximizing existing resources.

    • Efficiency Improvement: Improves efficiency by reallocating assets where they are most needed.

    • Minimized Idle Time: Enhances cost savings by minimizing asset idleness.

6. Alert Management

What It Does

    • Supports real-time notifications via email, SMS, or in-app alerts.

    • Provides customizable alert settings based on asset type, location, and activity.

    • Sends an alert if an asset remains outside the office for longer than the configured duration.

How It Helps

    • Faster Incident Response: Improves response time to asset-related incidents.

    • Timely Notifications: Ensures critical alerts are received and acted upon promptly.

    • Loss Prevention: Prevents asset loss by detecting unusual absence patterns.

    • Enhanced Security: Enhances security by ensuring assets are returned in a timely manner.

8. Gateways and Geofences Management

What It Does

    • Enables configuration and management of gateways and geofences.

    • Defines restricted or designated areas for asset movement.

    • Provides reports and insights to support data-driven decisions.

How It Helps

    • Easy Management: Simplifies the process of setting up and managing gateways and geofences.

9. Indoor Tracking

What It Does

    • Provides a visual representation of asset locations within an indoor environment.

    • Supports real-time tracking on floor plans or building layouts.

    • Integrates with IoT devices for accurate indoor positioning.

How It Helps

    • Improved Visibility: Improves asset visibility in large facilities.

    • Reduced Search Time: Reduces search time for misplaced assets.

    • Operational Efficiency: Enhances operational efficiency by optimizing asset placement and retrieval.
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How to Get Started

Step 1: Install the Asset Tracking & Insights App

    • Visit the ServiceNow Store
    • Search for “Asset Tracking & Insights”.
    • Click on Request App and fill information to get application.
    • Follow the setup guide to connect your systems.

Step 2: Connect Your IOTTAG Account within ServiceNow app

    • Open Asset Tracking & Insights app.
    • Go to Integration Profile page in the right sidebar.
    • Login by account is provided by IOTTAG to sync your ServiceNow account with IOTTAG using the simple setup wizard.

Step 3: Start Monitoring

    • Begin tracking your assets, receiving, and accessing real-time data directly in ServiceNow app.

Step 4: Scale Your Solution

    • Contact IOTTAG support for help configuring advanced features or scaling up your system as your project grows.

Pricing

Plan

Number of Assets

Price

Starter

Less than 50 assets

$299/month

Growth

Up to 500 assets

$499/month

Enterprise (Custom)

More than 500 assets

Contact support for pricing

Note: Hardware pricing is calculated based on your project’s specific needs. Please contact us for pricing.

Support and Resources

      • Contact Us:
        • Email: support@iottag.com
        • Phone: +61 3 7046 7257

Take the next step in revolutionising your asset management with IOTTAG and ServiceNow!

Step 1: Open application
    • Search for Asset Tracking & Insights App in the menu.
Step 2: Login IOTTAG account to sync data
    • Navigate to the Integration Profile page.
    • Enter credentials.
    • After a successful login, the page will reload and display your integration information.
Step 3: Attach an Atlas Devices to ServiceNow Assets
Pre Conditions:
– Ensure that at least one gateway and device have been created in the Atlas platform. If not, please contact the IOTTAG admin.
 
Instruction:
    • Navigate to the Asset Management page.
    • Select the Atlas device you want to attach.
    • Then, click on the Attach button at the top.
    • After the device has been successfully linked, wait a minute for detection and check the status of the device.

    • Its status will be updated from “New” to “In range.”

Home
Main features

      • Provides an overview of device management and asset utilization.

      • Displays the total number of IoT devices, linked devices, and gateways.

      • Tracks sensor utilization and maintenance schedules.

      • Lists devices detected in the last 24 hours.

      • Visualizes daily device updates using bar charts.

Main Features

    • Display the device list and their status.

    • Attach and detach devices.

Details

Columns in the table

    • Sys ID: A unique identifier for the record.

    • Device ID: The identification number of the device.

    • Device Type: Indicates the type of device (e.g., BLE – Bluetooth Low Energy).

    • Status: The current status of the device (e.g., In range).

    • ServiceNow Asset ID: A unique identifier for the asset in ServiceNow.

    • Mac Address: The device’s MAC address.

    • IMEI: The device’s International Mobile Equipment Identity.

    • Latest Location: The latitude and longitude coordinates of the device’s last known location.

    • Last Location Datetime: The timestamp of the last recorded location.

Attach and Detach device

Attach

      • Select the device you want to attach.

      • Click on the Attach button.

      • Choose the asset you want to attach.

Detach

    • Select the device you want to detach.

    • Click on the Detach button.

    • Confirm the detachment.

Main Features

    • View the history of a specific device that is already attached.

Details

    • Select the device to view the history of this equipment.

    • Select the date range to view the device history over a specific period of time.

Main Features

    • Allows users to check the presence of devices within a specified time range.

    • Exports the result list to a CSV file for easy record-keeping and analysis.

Details

Display Table

    • Select the date range to check the device presence.

    • Filter devices by their status (optional).

Export Missing Data

    • Click on the “Export Lost Prevention Report” button.

    • Select the date range.

    • Select the devices you want to export.

Main Features

    • View details of utilisation devices and asset tags by MAC Address, ServiceNow Asset ID, and Maintenance Status.

    • View information of the utilisation device or asset tag and update it.

    • Confirm maintenance after completing maintenance for a utilisation device or asset tag that is due and needs maintenance.

Details

Display Table

    • Select the Device Type and Device Status of the utilisation device.

View details of the device and edit.

    • Select the device you want to view/edit.

    • Click on the “View Information” button.

    • Update the information and submit.

Confirm Maintenance

    • Select the utilization device you want to confirm maintenance for.

    • If maintenance is due, a popup confirming the time will be displayed.

    • Select the maintenance date and time, then submit.

Main Features:

    • Visualize device usage patterns through column charts illustrating total moving time and stationary time per day.

    • Gain a high-level understanding of overall usage distribution with a pie chart displaying the proportion of moving time, stationary time, and undetermined time.

    • Access detailed historical records in a table format, providing granular information on each instance of status change, including timestamps and durations.

Details

    • Select the utilisation device you want to track.

    • Select the date range you want to track.

What our customers say

Discover the power of real-time asset tracking, and start making data driven decisions and increase profitability year on year. Discover the power of real-time asset tracking, and start making data driven decisions and increase profitability year on year.

Alex Todress

Staff Director

Discover the power of real-time asset tracking, and start making data driven decisions and increase profitability year on year. Discover the power of real-time asset tracking, and start making data driven decisions and increase profitability year on year.

Alex Todress

Staff Director